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Skill Value

Email Etiquette and Report Writing Skills


It is important to know the basics of email etiquette whether for business or personal use. This Module covers for you the top tips for email etiquette that everyone needs to be aware of and follow through. Communicate becomes hassle-free and to the point while the despatcher is perceived as a caring and intelligent human being, professional in every way. Another important must have is documentation skills. . In this module, we will discuss the basic structure of Business Reports, how to choose the right format, and tips on writing reports.

Who should attend?

Frontline staff, Administration personnel, HR personnel, Sales personnel Employees and Managers who use email to communicate to staff and customers. Anyone who wants to improve business communication skills.

Learning Objectives

  • Understanding the difference between written and oral communication 

  • Formatting emails 

  • Dos and Donts of email writing 

  • Legal issues surrounding email 

  • Characteristics of Business reports 

  • Structure and components of report writing 

  • Report writing process 

  • Research and Report data 

  • Understand the nuances of effective written and verbal communication at the workplace

Applicational Value

Formatting emails and Strategizing structure in sync with the requirement Learn to work within principles to ensure professional, clear & concise communication Better mastery at crafting email structures to achieve clarity in communication Report writing becomes more structured and clear with no room for ambiguity
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