Skill Value
Email Etiquette and Report Writing Skills
Overview
It is important to know the basics of email etiquette whether for business or personal use. This Module covers for you the top tips for email etiquette that everyone needs to be aware of and follow through. Communicate becomes hassle-free and to the point while the despatcher is perceived as a caring and intelligent human being, professional in every way. Another important must have is documentation skills. . In this module, we will discuss the basic structure of Business Reports, how to choose the right format, and tips on writing reports.
Who should attend?
Frontline staff, Administration personnel, HR personnel, Sales personnel Employees and Managers who use email to communicate to staff and customers. Anyone who wants to improve business communication skills.
Learning Objectives
Understanding the difference between written and oral communication
Formatting emails
Dos and Donts of email writing
Legal issues surrounding email
Characteristics of Business reports
Structure and components of report writing
Report writing process
Research and Report data
Understand the nuances of effective written and verbal communication at the workplace